Privacy Policy

1. Who We Are

Cristina's Greek Souvlaki ("we", "us", "our") is a food business based at Royal Oak Store, 2 Western Ave, Daventry, NN11 9EY. You can contact us at 07565 691896.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website at cristinasgreeksouvlaki.com or contact us directly.

2. What Information We Collect

We may collect the following types of personal information:

• Contact details: Name, email address, and phone number when you use our contact form or contact us directly.
• Order information: When you order through third-party platforms (Just Eat, Deliveroo, Uber Eats), your data is handled by those platforms under their own privacy policies.
• Usage data: We may use cookies and analytics tools to understand how visitors use our website. See our Cookie Policy for more details.

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries you send via our contact form.
• Process and fulfil your orders (where applicable).
• Improve our website and services.
• Comply with legal obligations.

We will never sell your personal data to third parties or use it for unsolicited marketing without your consent.

4. Legal Basis for Processing (UK GDPR)

We process your personal data on the following legal bases:

• Contract: To fulfil an order or respond to your enquiry.
• Legitimate interests: To improve our website and services.
• Consent: For any optional marketing communications (where applicable).
• Legal obligation: Where required by law.

5. How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purpose it was collected for, or as required by law. Contact form data is typically retained for up to 12 months unless you request deletion earlier.

6. Sharing Your Data

We do not sell or share your personal data with third parties, except where:

• Required by law or a regulatory authority.
• You order through third-party platforms (Just Eat, Deliveroo, Uber Eats) — their privacy policies apply.
• We use trusted service providers (e.g. website hosting, analytics) who are contractually bound to protect your data.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data.
• Correct inaccurate personal data.
• Request deletion of your personal data ("right to be forgotten").
• Object to or restrict processing of your data.
• Data portability (receive your data in a structured format).
• Withdraw consent at any time where processing is based on consent.

To request access, correction, or deletion of your personal data, contact us:

• Email: info@cristinasgreeksouvlaki.com
• Phone: 07565 691896
• Post: Cristina's Greek Souvlaki, Royal Oak Store, 2 Western Ave, Daventry, NN11 9EY

We will respond to all data requests within 30 days.

8. Cookies

Our website uses cookies. For full details, see our Cookie Policy.

9. Data Security

We take reasonable technical and organisational steps to protect your personal data from unauthorised access, loss, or disclosure. However, no internet transmission is 100% secure.

10. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk or by calling 0303 123 1113.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last update shown above.